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COVID 19: We are still operating as usual, and all orders will be shipped within 24 hours of payment received.

However, there could be a slight delay of 24 / 48 hours receiving.

 95% of orders are arriving on time.

Frequently Asked Questions

We accept bank transfers & Bitcoin.

At the checkout, you will be asked which payment method you would like to use.

It is simple to make a bank transfer with your online banking, Mobile banking app or you can also make the transfer in branch. 

Please note: If you pay into our account using another person's bank account such as your partner's / friend's account. Please contact us and tell us the name of the bank account with your order ID number to avoid any delays in postage times.

Thank you for the order.

Please note that we do not confirm payment as we get too many every day along with emails to answer.
When you place an order you receive a confirmation email with banking details and your order number.
When payment shows in our account we ship the same working day if the payment has reached our account before 4 pm
We will send you a confirmation from DPD and tracking that evening. 

International orders can take up to 3 days for the payment to show in our account.
Once payment shows we will ship items same day and then send you a confirmation with tracking.

For UK orders we use DPD Local, you can download the DPD app for your smartphone so you never miss a parcel again.
We use standard DPD Express which is usually next day delivery service for £3.80. If you need your parcel for Saturday we have added this option for an additional fee. 

For international orders we use Royal Mail as a standard shipping method we would highly recommend DHL Express if we have the option available for your country in most cases parcels are with the client within 48 hours using DHL Express.

As a research company, we advise everyone who contacts us with interest in peptides to undertake research and learn about what they are and what they do.

UK-Peptides Products are sold strictly for research purposes only. Please do not ask about human consumption as this is forbidden

Due to the research product that we sell, it is impossible that we take any item back for a refund, this is stated in the terms and conditions.

The reason we cannot accept returns are due to the health protection and hygiene reasons which are stated Exemptions to online returns.

If you have paid for an order and the order has not yet been shipped and you would like to cancel the order for a refund we will happily help you with this please contact us via the contact form.

Each aliquot of a peptide is deposited into each vial via a machine. The vial is then stoppered and moved inside the lyophilizer. Once in the lyophilizer, the vial is then given a nitrogen flush to rid any contaminates. This is the phase that will determine the appearance of the contents. Sometimes the water vapor can escape the vial where it goes from a solid to a gas without ever going through a liquid phase. This will make the contents adhere to the sides of the vial leaving very little to see by the naked eye. Other times, depending on several other factors including temperature, the appearance can look like a solid puck, a few smaller pucks, a powder material, or even just a few specks, but the amount of actual material is the same. When freeze-drying products without any matrix (sucrose or mannitol for example) sometimes the residual water of hydration will cause a collapse via hydration of product before it fully dries. In other words, when the water from the ice crystals is removed what remains prior to secondary drying (when the chamber is warmed) can combine and solubilize the remaining material causing it to collapse. Sometimes it forms crystals and sometimes it forms films dependent upon how much there is local melting and what the temperature and vacuum levels are at the time of the collapse. Very complicated but it tends to happen far less when sucrose, for example, is around since the sugar hydrogen bonds to the protein/peptide like the water did and thus less water remains bound as the water of hydration
We get thousands of orders a week and we send the tracking details for the customer to keep track of their email or if they have any problems they can ring their local postal service by quoting their tracking number. DPD Local: We allow 3 working days before we can investigate with the order. DHL Express: Depending on your country we have to allow 5 - 10 days before DHL will investigate the order. Royal Mail / GLS We cannot investigate the order until 28 working days has passed.