Frequently Asked Questions
We accept bank transfers & Bitcoin.
At the checkout, you will be asked which payment method you would like to use.
It is simple to make a bank transfer with your online banking, Mobile banking app or you can also make the transfer in branch.
Please note: If you pay into our account using another person's bank account such as your partner's / friend's account. Please contact us and tell us the name of the bank account with your order ID number to avoid any delays in postage times.
Thank you for the order.
Please note that we do not confirm payment as we get too many every day along with emails to answer.
When you place an order you receive a confirmation email with banking details and your order number.
When payment shows in our account we ship the same working day if the payment has reached our account before 4 pm
We will send you a confirmation from DPD and tracking that evening.
International orders can take up to 3 days for the payment to show in our account.
Once payment shows we will ship items same day and then send you a confirmation with tracking.
For UK orders we use DPD Local, you can download the DPD app for your smartphone so you never miss a parcel again.
We use standard DPD Express which is usually next day delivery service for £3.80. If you need your parcel for Saturday we have added this option for an additional fee.
For international orders we use Royal Mail as a standard shipping method we would highly recommend DHL Express if we have the option available for your country in most cases parcels are with the client within 48 hours using DHL Express.
UK-Peptides Products are sold strictly for research purposes only. Please do not ask about human consumption as this is forbidden
Due to the research product that we sell, it is impossible that we take any item back for a refund, this is stated in the terms and conditions.
The reason we cannot accept returns are due to the health protection and hygiene reasons which are stated Exemptions to online returns.
If you have paid for an order and the order has not yet been shipped and you would like to cancel the order for a refund we will happily help you with this please contact us via the contact form.