General Questions
We accept bank transfers, bitcoin, and card payments (in limited countries).
At the checkout, you will be asked which payment method you would like to use.
Bank Transfer
It is simple to make a bank transfer with your online banking or mobile banking app, or you can also make the transfer in a branch.
Please ensure you confirm your order.
Please note: If you pay into our account using another person's bank account, such as your partner's or friend's account, please get in touch with us and tell us the name of the bank account and your order ID number to avoid any delays in postage times.
Bitcoin
Once you confirm your order, a pop-up screen with a QR code should appear. Use this to make the payment or use the wallet address. This process will usually take an hour before the order is confirmed; in some occasions, this can be longer. If your screen has timed out, don't worry; our system will complete the order once the payment has been successful.
Card Payment By Link
UK customers: Once you have confirmed your order, we will manually create your unique link, which we will email to you. If you have made the order outside working hours, we will process your link on the next working day.
International customers: You can process the order once you have confirmed it.
Shipping Options
For our UK Customers
We provide two convenient shipping options:
- Royal Mail 24: Priced at £4.50, this option offers reliable and swift delivery across the UK.
- DPD UK: For a slightly higher fee of £5.20, you can opt for DPD's trusted delivery services within the UK.
For our International Customers
We select the most efficient shipping option based on your location, using either Royal Mail or DPD International. To ensure a smooth delivery process, we encourage you to follow your shipment closely using the provided tracking information. Additionally, please consider arranging a safe place for your parcel or request a delivery rearrangement if needed for your convenience.
Tracking Your Parcel
For customers who have selected DPD, you can download the DPD app to receive real-time updates on your delivery. For Royal Mail shipments, please visit their tracking website and enter your tracking number for the latest information.
Our Parcel Follow-up Policy
We understand the importance of timely deliveries. However, we request that you allow up to seven days for your parcel to arrive before contacting us for a follow-up. This timeframe helps accommodate any minor delays that are common in shipping processes.
International Deliveries and Customs
For our international customers, please be aware that if your parcel is held in customs, there may be delays outside our control. In such cases, patience is appreciated. If customs request additional documents, we are here to assist you. However, the resolution time depends on the response from customs authorities.
Shipping Process
All peptides we ship are in their lyophilised (frozen, dried) state. This form ensures their stability and integrity during transit. We take great care in packaging to safeguard the peptides from potential environmental factors.
Protection from Sunlight
The most crucial factor during transportation is to keep the peptides away from direct sunlight. Our packaging is specifically designed to provide this protection, ensuring the peptides reach you in the best possible condition.
Post-Delivery Handling and Storage
Upon receiving your peptides, it's important to continue proper handling. Once you reconstitute the peptides, we recommend storing them in the refrigerator. This practice is essential to maintain their optimal quality and effectiveness.
Need Further Assistance?
If you have any further questions or concerns about our peptides, their shipment, or how to handle them post-delivery, please don't hesitate to contact us. Our team is here to provide you with all the necessary support and guidance.
Thank you for your recent order and for updating your payment.
Please note that we do not individually confirm payments, which would significantly extend our processing time. Our main goal is to ensure all orders are efficiently processed by the end of each day.
Rest assured, our dispatch team will immediately begin processing your order once your payment is registered in our account. You will receive an email confirmation and the tracking information later this evening.
Your understanding and continued support are greatly appreciated.
I wanted to provide some information regarding the presence of mannitol in the peptide products we offer at UK Peptides.
All our peptides contain trace amounts of mannitol, which is essential in the formulation and preservation of the products. Mannitol is a sugar alcohol that offers several benefits in peptide formulations, including
- Stability: Mannitol helps maintain the stability of peptides by preventing aggregation and preserving their structural integrity. This is particularly important during lyophilisation (freeze-drying) and storage to minimise degradation and maintain the peptide's bioactivity.
- Solubility: Mannitol enhances the solubility of peptides, making it easier to dissolve and reconstitute them in a suitable solvent, such as water or saline, before administration.
- Protection from Moisture: Mannitol is hygroscopic, which attracts and holds water molecules from the surrounding environment. This property helps protect the peptide from excess moisture, which can cause degradation or loss of potency.
- Improved Flow Properties: Mannitol has good flow properties, which makes it easier to handle and process during manufacturing. It also improves the flowability of peptide powders, which can be crucial for accurate dosing and dispensing.
Additionally, without the presence of mannitol or other excipients, peptide vials may appear to be empty. The small amount of mannitol used ensures that you can visually confirm the presence of the peptide product in the vial.
We hope this information helps you understand the importance of mannitol in our peptide products. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help.
I regret to inform you that we currently do not offer blends of peptides, such as ipamorelin and CJC MOD GRF. Blending peptides is often a marketing strategy; in many cases, the ratios may not be appropriate for most research applications.
Additionally, the exact microgram usage for each component in the blend can't be accurately determined, which may impact your results.
We strongly recommend purchasing peptides separately. This approach allows you to administer the precise microgram dosage of each peptide, ensuring your research is accurate and reliable. For instance, if you want to use more than one peptide at a time, you could add 100mcg of Peptide A and 100mcg of Peptide B into the same syringe. This guarantees that you know exactly what and how much you are using.
As for the cost, the idea that combining two peptides into a single vial would be cheaper is a common misconception.
Hence, our advice would be to acquire the peptides separately to maintain the integrity and accuracy of your research.
Thank you for understanding.
Yes, we are committed to the highest product quality and transparency standards. A Certificate of Analysis (CoA) is available for all our products. To access the CoA, visit the respective product page on our website and select the 'Certificate of Analysis' option. This will allow you to download the document in PDF format. Please note all our CoA documents are provided for informational purposes and must not be modified or edited in any way.