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Due to a cyber incident affecting the Royal Mail network, international parcels will not be able to be processed as of Thursday 12th. Parcels processed earlier in the week will also have expected delays. We apologize for the inconvenience and are seeking alternative shipping options. We will update this page with further information as it becomes available.

We regret to inform you that due to a cyber incident on the Royal Mail network, international orders will be delayed. To avoid delays, we suggest selecting DHL Express if available. If DHL Express is not an option, please expect delays on your Standard international order.

Thursday 12 January 2023


Royal Mail is experiencing severe service disruption to our international export services following a cyber incident.

We are temporarily unable to despatch items to overseas destinations. We strongly recommend that you temporarily hold any export mail items while we work to resolve the issue. Items that have already been despatched may be subject to delays. We would like to sincerely apologise to impacted customers for any disruption this incident is causing.

Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect delays of one to two days.

Our teams are working around the clock to resolve this disruption, and we will update you as soon as we have more information. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.